Warehouse Management Systems Super User

Location: Chatham, NJ

Department: IT

Type: Full Time

Min. Experience: Mid Level

The Warehouse Management Systems Super User individual serves as main point of contact on all WMS-related matters for the operation.  This position interacts with internal and external clients on all levels to help resolve IT-related issues and provides answers in a timely manner.  Submitting tickets and escalating ticket P1 status to facility and client. This includes tracking and documentation of user requests, engaging appropriate site/corporate/client resources to support the operation and timely closing of support service requests.


  • Acts as the primary support of the client’s systems solutions for the user community
  • Develops and maintains tracking tools for support service requests and resolutions by location and resource
  • Engages appropriate expert resources when complex support issues arise outside of the WMS application
  • Works with the team to successfully close support service request issues and support testing activities
  • Effectively communicates relevant IT-related information to site management and client management (as appropriate)
  • Initiates and implements improvements in all areas of IT responsibility
  • Communicates effectively with internal clients to identify needs and evaluate alternative business solutions
  • Continually seeks opportunities to increase internal client satisfaction and deepen client relationships
  • Job Requirements


  • Prior WMS and business analyst experience strongly preferred
  • Prefer College degree (Bachelor’s/Associates) in computer science, business, or a related field. Has knowledge of commonly used concepts, practices, and procedures
  • Works under general supervision but is expected to use knowledge and experience to provide quality support to the user community
  • Experience with any WMS Software, Accellos One products is preferred
  • Some RF systems and equipment experience


  • Strong proficiency with an established WMS preferred, with special emphasis on Accellos One  Products.
  • Demonstrated ability of successfully working with operational resources
  • Ability to manage and prioritize multiple requests to ensure timely response to the users
  • General familiarity with warehousing / distribution operations
  • Core computer and applications competency relevant to role (Including MS Office, especially Excel)
  • Excellent verbal and written communications skills
  • Demonstrated ability to work in a cross-discipline team environment
  • Ability to train and support users on new updates/enhancements as needed
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