Logistics Coordinator - Intermodal

Location: Wilmington, CA

Department: Logistics

Type: Full Time

Min. Experience: Mid Level

The Logistics Coordinator - Intermodal will be responsible for tracking all containers on a timely basis to ensure that pickup and delivery appointments are met.  This will include monitoring of orders throughout the entire transportation lifecycle, including managing appointments and delivery order procurement.  Additional responsibilities include interacting with the Intermodal team to identify and resolve any issues that would impact the timely pick-up and delivery of our customer’s containers, managing through driver, carrier and capacity issues, late releases of client’s freight, rush or “hot” shipments, demurrage and per diem prevention all while consistently presenting the client with timely solutions that meet their requirements.  There will also be a regular interaction with Sales and Operations to improve the delivery of our services and make suggestions on how to increase the organization’s operational efficiency and effectiveness based on client conversations and interaction and the creation/management of KPI’s and client scorecards and/or satisfaction surveys.


KEY RESPONSIBILITIES:

  • Provide our clients with the highest levels of customer service; maintain constant client and carrier communications, solutions based “can do” attitudes and consummate professionalism throughout the transportation lifecycle.
  • Identify and prioritize client’s logistics needs, partner with warehouse operations and logistics team to communicate recommendations to management in order to achieve a holistic, efficient and effective end to end product distribution model.
  • Assist in the development sustainable cost-effective solutions that leverage Preferred Freezer Services (PFS) inbound and outbound volume, systems, and partnerships.
  • Assist in the creation and implementation a transportation capacity strategy that includes contingency plans to support varying levels of company sales and changes to supply/demand patterns including market/capacity driven price fluctuations.
  • Follow existing processes and procedures to ensure daily execution of transportation policies, operating standards, and service level agreements.
  • Assist in the development and support the use of key performance indicators (KPIs), metrics and periodic reporting to help drive execution and process uniformity and compliance across all regions and with all clients and transportation providers.
  • Adhere to existing logistics processes and apply both industry and organizational best practices.

CORE COMPETENCIES: 

  • Drive for positive results – persistence and consistency, pushes themselves and the organization for results that exceed expectations, stretch organizational boundaries, and eliminate road blocks while still maintaining positive client and coworker relationships.
  • Customer service skills – energized by tough challenges, engages client and coworkers and instills confidence in our ability to deliver a quality service on a consistent basis.
  • Priority setting – functions effectively in a fast paced and dynamic environment, ability to focus on what is important, copes with change, thrives in chaos, can shift gears when necessary.
  • Conflict Management – steps up in conflict situations, focused listener, constantly strives to achieve balance and compromise so that all parties benefit.
  • Decision making – can make the “tough call” in a timely manner without procrastination but based decision on analysis, fact, experience and good judgment.
  • Problem solving – utilizes rigorous logic & sound methods to solve issues with effective & creative solutions, looks beyond the obvious to deliver greater value for customers and the enterprise.
  • Strategic agility – anticipates future consequences and trends, possesses broad knowledge of the industry, provides valuable perspective, anticipates issues and impact points, and develops strategies to mitigate risk.
  • Business acumen – understands and is knowledgeable about business and industry best practices, the competitive landscape, strengths, weaknesses, opportunities and threats to the organization along with industry trends and relevant sources and uses of information.
  • Organizational agility – learns how to navigate the organization, knowledge and understanding of how to get things done through both formal and informal channels and networks.

JOB REQUIREMENTS:

  • Bachelor's degree in Business, Engineering and/or Supply Chain/Logistics discipline preferred.
  • Minimum 1 year experience or equivalent in logistics, transportation and/or supply chain preferred.
  • Minimum 1 year of experience as an Intermodal CSR / Customer Service Representative or similar role/function.
  • Must possess thorough understanding of supply chain and transportation methods/modes, cost structures, service requirements, tariffs, fuel scales, accessorial, equipment and infrastructure in order to ensure optimal day-to-day management of clients.
  • Ability to effectively communicate with individuals/groups from varied backgrounds and skill levels.
  • Detail and multi-task oriented. Strong analytical, critical thinking and problem-solving skills.
  • Strong interpersonal skills, written and verbal communication skills, and implementation and facilitation skills.
  • Experience with logistics-related software a plus (both transportation and warehouse modules).

 
This job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. The responsibilities, tasks, and duties of the jobholder might differ from those outlined in the job description and that other duties, as assigned, might be part of the job.

 

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