Customer Service Representative

Location: San Leandro, CA

Department: Customer Service

Type: Full Time

Min. Experience: Entry Level

 

Preferred Freezer Services of San Leandro is seeking a Customer Service Representative to join the team!

Position Summary: Process orders, research and resolve customer inquiries, and process necessary paperwork to complete the order process

Essential Duties and Responsibilities:

  • Follow up with customers concerning problem orders from previous night.
  • Process orders in a timely fashion.
  • Prepare order for keying, review and process orders.
  • Resolve lot and description problem prior to releasing.
  • Contact customer by phone immediately to change or confirm any conflicts or changes on order.
  • Make corrections per customer instructions.

Oral/Written Communication

  • Answer phone calls with a clear friendly greeting and always maintain positive demeanor.
  • Provide product information to customer.
  • Compose correspondence as necessary to advise customer of findings or present necessary information.
  • Take appropriate action on customer requests, inquires, reports, inventory levels and lot history.
  • Office functions
  • Match signed bill of lading with corresponding back up, upload copy and file forms.
  • Match and scan confirmed tallies.
  • Match and file bill of lading.
  • Match tally with corresponding warehouse receipt and file.
  • Scan picking copies.
  • Share customer behavior patterns with team.
  • Perform other duties and responsibilities as needed.

Education/Experience:

  • High School diploma or general education degree (GED) and minimum of 1-2 years of customer-related experience; or an equivalent combination of relevant education and experience. 
  • Experience working in a 3PL warehouse environment and/or a similar industry a plus.

Knowledge, Skills and Abilities:

  • Ability to work flexible schedule between the hours of 7:00 AM and 6:00 PM
  • Strong communication skills, excellent telephone manner and interpersonal skills.
  • Detail-oriented; organized, analytical, and resourceful.
  • Good time management skills.
  • PC proficiency, including knowledge of Word and Excel.
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