Data Entry / Customer Service Representative

Location: San Leandro, CA

Department: Customer Service

Type: Full Time

Min. Experience: Mid Level

A Customer Service Representative/Data Entry processes/enters orders, researches and resolves customer inquiries and processes the necessary paperwork to complete the order process.

Primary Tasks & Responsibilities:

  • Prepare order for keying, review and resolve lot/description problems prior to releasing.
  • Enter orders accurately as per customer specifications. 
  • Contact customer by phone immediately to change or confirm any conflicts or changes on order.
  • Make corrections per customer instructions.
  • Answer phone calls with a clear friendly greeting and always maintain positive demeanor.
  • Provide product information to customer.
  • Compose correspondence as necessary to advise customer of findings or present necessary information.
  • Take appropriate action on customer requests, inquires, reports, inventory levels and lot history.
  • Match documents to be filed and file accordingly.
  • Scan documents as needed. 
  • Match tally with corresponding warehouse receipt and file.
  • Share customer behavior patterns with team.
  • Follow established service standards and comply with Company policies.
  • Perform other duties and responsibilities as needed.

Education/Experience:

High School diploma or general education degree (GED) and minimum of 1-2 years of heavy data entry and customer-related experience; or an equivalent combination of relevant education and experience. 

Knowledge, Skills and Abilities:

  • Strong oral and written communication skills.
  • Excellent telephone manner and interpersonal skills.
  • Good research and analytical ability.
  • Shows commitment and dependability to the team. 
  • Detail-oriented; organized.
  • Good time management skills.
  • Keyboard dexterity.
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