Customs Brokerage Agent

Location: Chatham, NJ

Department: Logistics

Type: Full Time

Min. Experience: Mid Level

PREFERRED FREEZER SERVICES offers the most modern, state-of-the-art, full service temperature-controlled supply chain solution in the United States. We began providing cold storage services in 1989 from a 1.-million-cubic-feet refrigerated warehouse in Perth Amboy, NJ, with 25 full-time employees and gross revenues of $3.6 million. We have since expanded to become one of the largest public refrigerated warehousing companies in the world.

We now operate in 35 facilities in 9 regions nationwide, with 3 more scheduled to commence construction shortly. We have more than 1,300 employees and over $200 million in sales. With over 200 million cubic feet of warehouse space from coast-to-coast and a complementary cold-chain logistics offering, we offer our customers comprehensive logistics solutions.

As our growth continues, we shall build on this foundation; constructing superior facilities, utilizing leading-edge technologies, while hiring outstanding people with the talent and drive to perform while focusing our everyday efforts to help simplify our customers cold-chain needs.

Our goal is to be rated "The Best" by every customer, employee and vendor that we engage with on a daily basis.



The Customs Brokerage Agent will be accountable for managing the daily coordination of US Customs Brokerage for Preferred Freezer Logistics. A successful candidate will be hands-on with knowledge of all aspects to the customs brokerage processes.  A strong operational and regulatory discipline is required, with capability of multi-tasking to coordinate in a fast-paced, team environment.  The Agent will drive profitability and growth, in line with company vision and values.  Goals will be set to establish strategies to expand and support the customer base, contributing to the development of the logistics operations team and to successfully complete the requirements to become a Licensed Customs Broker (LCB).      


  • Process shipments, including but not limited to, classification; value conversions; translations; surety type and selection; transmitting and troubleshooting ABI; submitting documentation to Customs; duty transmission via ACH; requesting any missing documents from importer
  • Maintain and improve the operating plan and strategy for the US Customs Brokerage program, which ensures attainment of customer satisfaction goals, while exceeding profitability targets.
  • Serve as a contact on Customs related matters; assisting and/or quoting duty and import fees on goods to be imported
  • Manage and coordinate timely customs clearance and release
  • Coordinate protests or post entry amendments
  • Respond to any Customs request for information
  • Maintain shipment files, including but not limited to - opening the file, data entry, accurate and timely billing/invoicing, issuing applicable forms and documents, and follow up
  •  Provide our clients with the highest levels of customer service; maintain constant client and carrier communications, solutions based “can do” attitudes and consummate professionalism throughout the transportation lifecycle
  • Identify and prioritize client’s logistics needs, partner with warehouse operations and logistics to communicate recommendations to management to achieve a holistic, efficient and effective end-to-end product distribution model
  • Follow existing processes and procedures to ensure daily execution of transportation policies, operating standards, and Company import operations manual
  • Drive implementation of company operating plans, as well as continuous improvement initiatives


  • Drive for positive results – persistence and consistency, pushes themselves and the organization for results that exceed expectations, stretch organizational boundaries, and proactively eliminate road blocks while still maintaining positive client and co-worker relationships
  • Customer service skills – energized by tough challenges, engages client and coworkers and instills confidence in our ability to deliver a quality service on a consistent basis
  • Priority setting – functions effectively in a fast paced and dynamic environment, ability to focus on what is important, copes with change, thrives in chaos, can shift gears when necessary
  • Conflict Management – steps up in conflict situations, focused listener, constantly strives to achieve balance and compromise so that all parties benefit
  • Decision making – can make the “tough call” in a timely manner without procrastination but based decision on analysis, fact, experience and good judgment
  • Problem solving – utilizes rigorous logic & sound methods to solve issues with effective & creative solutions, looks beyond the obvious to deliver greater value for customers and the enterprise
  • Strategic agility – anticipates future consequences and trends, possesses broad knowledge of the industry, provides valuable perspective, anticipates issues and impact points, and develops strategies to mitigate risk
  • Business acumen – understands and is knowledgeable about business and industry best practices, the competitive landscape, strengths, weaknesses, opportunities and threats to the organization along with industry trends and relevant sources and uses of information
  • Organizational agility – learns how to navigate the organization, knowledge and understanding of how to get things done through both formal and informal channels and networks


  • Minimum 3-5 years experience in Customs Brokerage business
  • Strong knowledge of FDA, USDA, Customs Regulations and US Tariff
  • Outstanding customer service, client focus and accounting skills
  • Excellent interpersonal and communication skills, both written and verbal
  • Must be able to work well under pressure in a time-sensitive environment
  • Computer skills to operate multi-system programs including proficiency in TMW, Excel, Outlook and Word and similar

This job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. The responsibilities, tasks, and duties of the jobholder might differ from those outlined in the job description and that other duties, as assigned, might be part of the job. 

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