Customer Service Representative / Data Entry

Location: Los Angeles, CA

Department: Operations

Type: Full Time

Min. Experience: Experienced

Preferred Freezer Services in the Vernon area has several positions available for full time Data Entry/Customer Service Representatives. 

Position Summary: 

Heavy order entry, research and resolve customer inquiries, and process necessary paperwork to complete the order process.

Essential Duties and Responsibilities:

  • Prepare orders in a timely fashion
  • Heavy order entry, review and resolve lot/description problem prior to releasing
  • Answer phone calls with a clear friendly greeting and always maintain positive demeanor
  • Fax/Email customer copy of a signed bill of lading/transfer
  • Match signed bill of lading and confirmed transfer with corresponding back up and scan in DocSurfer
  • Match confirmed transfer with corresponding back up and scan in system
  • Match and scan confirmed tallies
  • Mail original bill of lading/transfer/warehouse receipts to customer
  • Match and file bill of lading and tallies according to policies and procedures
  • Follow established service standards an comply with Company policies
  • Perform other duties and responsibilities as needed


High School diploma or general education degree (GED) and minimum of 1-2 years of customer-related experience; or an equivalent combination of relevant education and experience.

Knowledge, Skills and Abilities:

  • Accounting or banking background a plus.
  • Good oral and written communication skills
  • Excellent telephone manner and interpersonal skills
  • Good research and analytical ability
  • Ability to work independently and as part of a team
  • Detail-oriented; organized
  • Good time management skills
  • Keyboard dexterity
  • Bilingual - Spanish a plus
  • PC proficiency, including knowledge of Word and Excel
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