Logistics Planner (Dispatcher)

Location: Miami, FL

Department: Logistics

Type: Full Time

Min. Experience: Entry Level

Position Summary:

Our Logistics Planner will be responsible for ensuring that our customers, drivers, carriers and internal personnel are updated regarding all Logistics activity occurring in the shift hours worked.  Essential responsibilities include dispatching company drivers, Owner Operators and Brokered Carriers, tracking the pickup and delivery of containers and LTL / TL orders, communicating any issues and bringing concerns to resolution.  Duties may also include coordinating projects and essential tasks with customer service teams for container moves, LTL consolidation and dedicated program orders, as well as some management of facility issues (ex. dock, reefer units, building maintenance, etc.)  

Key Responsibilities:

  • Provide our clients with the highest levels of customer service; maintain constant client and carrier communications, solutions based “can do” attitudes and consummate professionalism throughout the transportation lifecycle. 
  • Identify and prioritize client’s logistics needs, partner with warehouse operations and logistics team to communicate recommendations to management in order to achieve a holistic, efficient and effective end to end product distribution model. 
  • Follow existing processes and procedures to ensure daily execution of transportation policies, operating standards, and service level agreements. 
  • Assist in the development and support the use of key performance indicators (KPIs), metrics and periodic reporting to help drive execution and process uniformity and compliance across all regions and with all clients and transportation providers. 
  • Adhere to existing logistics processes and apply both industry and organizational best practices. 


  • College degree Business and/or Supply Chain/Logistics discipline preferred. 
  • 2 years’ experience or equivalent in transportation and/or supply chain required.   
  • Must possess thorough understanding of supply chain and transportation methods/modes, cost structures, service requirements, tariffs, fuel scales, accessorials, equipment and infrastructure to ensure optimal day-to-day management of clients.  
  • Ability to effectively communicate with individuals/groups from varied backgrounds and skill levels.  
  • Bi-lingual (English / Spanish) a plus. 
  • Detail and multi-task oriented. Strong analytical, critical thinking and problem-solving skills. 
  • Strong interpersonal skills, written and verbal communication skills, and implementation and facilitation skills.  
  • Experience with logistics-related software a plus (both transportation and warehouse modules).  

Knowledge & Skill Requirements:

  • Drive for positive results – persistence and consistency, pushes themselves and the organization for results that exceed expectations, stretch organizational boundaries, and eliminate road blocks while still maintaining positive client and coworker relationships. 
  • Customer service skills – energized by tough challenges, engages client and coworkers and instills confidence in our ability to deliver a quality service on a consistent basis. 
  • Priority setting – functions effectively in a fast paced and dynamic environment, ability to focus on what is important, copes with change, thrives in chaos, can shift gears when necessary. 
  • Conflict Management – steps up in conflict situations, focused listener, constantly strives to achieve balance and compromise so that all parties benefit. 
  • Decision making – can make the “tough call” in a timely manner without procrastination but based decision on analysis, fact, experience and good judgment. 
  • Problem solving – utilizes rigorous logic & sound methods to solve issues with effective & creative solutions, looks beyond the obvious to deliver greater value for customers and the enterprise. 
  • Strategic agility – anticipates future consequences and trends, possesses broad knowledge of the industry, provides valuable perspective, anticipates issues and impact points, and develops strategies to mitigate risk.
  • Business acumen – understands and is knowledgeable about business and industry best practices, the competitive landscape, strengths, weaknesses, opportunities and threats to the organization along with industry trends and relevant sources and uses of information.
  • Organizational agility – learns how to navigate the organization, knowledge and understanding of how to get things done through both formal and informal channels and networks. 
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